Return Policy

QUALITY YOU CAN TRUST

We are committed to offering our customers only 100% genuine and original products.

PAY ON DELIVERY

The convenient shopping experience that allows you to pay at your doorstep, like cash on delivery.

EASY RETURN, QUICK REFUND

We will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice.

HOW DOES OUR RETURN POLICY WORK?

Initiate a Return

We are committed to offering our customers only 100% genuine and original products.

Drop off your item or schedule a pick-up

Communicate with us by JapanParts website or by calling our Customer Service at +880 1708-125227. Our customer service will explain the full procedure, and a delivery agent will assist.

Return the item

Place the item in its original packaging, including any accessories, tags, labels, or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.

Refund processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, which cannot be changed after registration.